Contact Us

We’re here to help. Whether you have a question about a product, need assistance with an order, or want to learn more about BRIELLEV, our customer support team will be happy to assist you.

Customer Support

Email: support@briellev.com

Support Hours:
Monday through Friday
9:00 a.m.–5:00 p.m. Pacific Time
Closed on weekends and U.S. federal holidays

We normally respond to emails within 1–2 business days. Response times may be slightly longer during major promotions and holiday periods.

Order Assistance

For faster assistance with an existing order, please include the following information in your message:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of your question or concern
• Photos or videos if the product arrived damaged, defective, or incorrect

Please do not include passwords, complete payment-card numbers, or other sensitive financial information.

Shipping and Tracking Questions

After your order ships, we will send a shipping confirmation email containing the available tracking information. Tracking activity may take 24–72 hours to appear after the shipping label is created.

If your tracking information has not updated for more than 7 business days, or your package has not arrived after the estimated delivery period, contact us with your order number. Our support team will review the shipment and help determine the appropriate next step.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the problem
• A clear photo of the item
• A photo of the shipping label
• Photos of the original packaging
• A short video when needed to demonstrate the issue

Please keep the item and all original packaging until our team completes the review. Once the issue is verified, we may offer a replacement, refund, or another appropriate resolution.

Returns and Refunds

Return requests must be submitted within 30 days after delivery. Before sending an item back, email us at support@briellev.com to request authorization and return instructions.

Please do not mail products directly to our fulfillment center without approval. Unauthorized returns may be refused, delayed, or ineligible for a refund.

For complete conditions and exclusions, please review our Return & Refund Policy.

Privacy Requests

To request access to, correction of, or deletion of your personal information, email us with the subject line:

Privacy Request

Please describe your request and provide enough information for us to locate the relevant account or order. We may need to verify your identity before completing certain requests.

BRIELLEV Fulfillment Center

BRIELLEV Fulfillment Center
4287 Commerce Ridge Drive
Fontana, CA 92336
United States

Important: This is a fulfillment facility and is not a retail store or walk-in customer service location. It is also not automatically an authorized return address. Contact our support team before sending any package.

Send Us a Message

When using our contact form, please provide:

• Name
• Email address
• Phone number, if you would like a callback
• Order number, if applicable
• Reason for contacting us
• Message
• Supporting photographs, if applicable

By submitting the contact form, you agree that BRIELLEV may use the information provided to respond to your request in accordance with our Privacy Policy.