Shipping Policy
Shipping Policy
Last updated: September 23, 2026
Thank you for shopping with BRIELLEV. This Shipping Policy explains our order-processing times, shipping charges, estimated delivery times, tracking procedures, and how we handle delayed, lost, damaged, or undeliverable packages.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding weekends and U.S. federal holidays. Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
Processing may take longer during:
- Major sales and promotional events
- New product launches
- Holiday shopping periods
- Periods of unusually high order volume
- Payment or address verification
- Severe weather or other unexpected disruptions
After an order enters processing, we may be unable to change the products, shipping address, or delivery method. Contact us as soon as possible if you need assistance.
Free U.S. Shipping
BRIELLEV provides free standard shipping on eligible U.S. orders of $79 USD or more.
The free-shipping threshold is calculated using the merchandise subtotal:
- After promotional discounts
- Before taxes and shipping charges
- Excluding gift cards, tips, duties, and other non-merchandise charges
Orders with a merchandise subtotal below $79 will be charged the shipping rate displayed at checkout.
If a cancellation or refund reduces an order below the $79 threshold before shipment, the applicable standard shipping charge may be deducted from the refund where permitted by law.
Estimated Delivery Time
Standard U.S. delivery generally takes 5–10 business days after the order has been processed and transferred to the carrier.
Estimated total time:
- Order processing: 1–3 business days
- Standard delivery: 5–10 business days
- Estimated total: approximately 6–13 business days
Delivery times are estimates and are not guaranteed. Delivery may take longer because of weather, carrier delays, holidays, remote destinations, address problems, security reviews, or other circumstances outside our reasonable control.
If we cannot ship your order within the promised period, we will contact you with an updated estimate and any options available under applicable law.
Shipping Charges
Available shipping methods and charges are displayed during checkout before payment is completed.
Shipping rates may depend on:
- Delivery destination
- Package weight and dimensions
- Products ordered
- Selected shipping method
- Carrier availability
Expedited delivery, when available, only shortens the carrier’s delivery time. It does not necessarily shorten the order-processing period.
Shipping Destinations
We ship to destinations available through our checkout page. If your country, state, territory, or postal code cannot be selected at checkout, we are currently unable to ship there.
Certain products may have additional location restrictions because of size, weight, safety regulations, carrier limitations, or local laws.
International Orders
International shipping options, when available, will be displayed at checkout.
International customers may be responsible for:
- Import duties
- Customs charges
- Local taxes
- Brokerage fees
- Other destination-country charges
Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and must be paid by the recipient.
Customs inspections may delay delivery. BRIELLEV cannot control customs processing times. We cannot declare a false transaction value or mark a commercial order as a gift.
Order Confirmation
After placing an order, you should receive an order-confirmation email at the address provided during checkout.
Please review the following information carefully:
- Customer name
- Products and quantities
- Shipping address
- Billing information
- Selected shipping method
If any information is incorrect, contact us immediately at support@briellev.com. Changes are not guaranteed after processing begins.
Shipment Tracking
When tracking is available, we will send a shipping-confirmation email after the order leaves the fulfillment facility.
Tracking information may take 24–72 hours to appear after the shipping label is created. A “label created” status does not always mean the carrier has completed its first physical scan.
Orders containing multiple products may be shipped in separate packages. Each package may have a different tracking number and delivery date.
Address Changes
Customers are responsible for providing a complete and accurate shipping address.
BRIELLEV is not responsible for delays or losses caused by:
- Incorrect street addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Invalid recipient names
- Incorrect phone numbers
- Addresses that carriers cannot access
Contact us as soon as possible if an address needs to be corrected. We cannot guarantee address changes after processing or shipment.
Undeliverable and Returned Packages
A carrier may return a package because the address is incomplete, incorrect, refused, unclaimed, or otherwise undeliverable.
If a package is returned to us, we will contact you when possible. The customer may be responsible for additional shipping charges before the order can be sent again.
Original shipping charges are generally non-refundable unless the delivery problem resulted from an error by BRIELLEV.
Delayed Packages
Carrier tracking may occasionally update slowly, especially during weekends, holidays, severe weather, or high-volume periods.
If tracking has not updated for more than 7 business days, contact our customer support team. We will review the shipment information and, where appropriate, open an inquiry with the carrier.
Submitting a carrier inquiry does not guarantee an immediate replacement or refund. We may need to allow the carrier time to investigate.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check the front door, side entrance, garage, mailbox, parcel locker, and other safe locations.
- Ask household members, neighbors, reception staff, or building management.
- Review any photograph or delivery note supplied by the carrier.
- Allow 24 hours because some carriers record delivery shortly before arrival.
- Contact us within 7 days of the recorded delivery date if the package remains missing.
We will review the available information and help determine the appropriate next step. A replacement or refund is not automatic when carrier tracking confirms delivery.
Lost Packages
A package may be considered lost only after the carrier’s investigation or the applicable waiting period has been completed.
If the package is confirmed lost, BRIELLEV may provide:
- A replacement, subject to availability
- A refund to the original payment method
- Another appropriate resolution
The available resolution will depend on the order, carrier findings, destination, and applicable law.
Damaged Packages
If an order arrives damaged, contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label
- A short video when needed to demonstrate the issue
Keep the damaged product and all packaging until our review is complete. After verification, we may issue a replacement, refund, or another appropriate resolution.
Split Shipments
Products from the same order may ship separately because of inventory availability, package size, or fulfillment location.
You will not be charged an additional standard shipping fee solely because we divided an order into multiple shipments. Separate packages may arrive on different dates.
Order Cancellations
Contact us immediately if you need to cancel an order. We will attempt to help, but cancellation is not guaranteed after processing begins.
Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy. If we cancel an unshipped order, payment for the canceled products will be refunded to the original payment method.
Contact Us
For shipping, tracking, address, or delivery questions, contact:
Email: support@briellev.com
BRIELLEV Fulfillment Center
4287 Commerce Ridge Drive
Fontana, CA 92336
United States
The fulfillment center is not a walk-in customer service location or an automatically authorized return address. Contact us before mailing any return.