Return & Refund Policy
Return & Refund Policy
Last updated: September 23, 2026
Thank you for shopping with BRIELLEV. We want you to feel confident about every purchase. This policy explains return eligibility, non-returnable products, damaged or incorrect orders, return shipping, inspections, refunds, exchanges, and cancellations.
30-Day Return Period
You may request a return within 30 calendar days after the carrier records your order as delivered.
To qualify for a return, the product must be:
- Unused, unworn, and unwashed
- In its original condition
- Free from damage, stains, odors, or alterations
- Returned with its original packaging
- Returned with all tags, accessories, manuals, parts, and promotional items
- Accompanied by the order number or other proof of purchase
Products that show signs of use, wear, washing, installation, modification, accidental damage, or missing parts may not qualify for a full refund.
How to Request a Return
Before sending any product back, contact us at support@briellev.com.
Please include:
- Your full name
- Your order number
- The product you want to return
- The quantity being returned
- The reason for the return
- Photographs or videos if the product is damaged, defective, or incorrect
After reviewing the request, we will provide return instructions and the appropriate return destination when the return is approved.
Do not mail a return without authorization. Products sent without approval may be refused, delayed, returned to the sender, or ineligible for a refund.
Return Authorization
Receiving return instructions does not automatically guarantee a refund. All returned products must be received and inspected before final approval.
Return authorization applies only to the products listed in the approved request. Adding unapproved products to a return package may delay processing or prevent those products from being refunded.
Approved returns must generally be shipped within 7 calendar days after return instructions are issued. Contact us if additional time is needed.
Non-Returnable Products
For health, safety, hygiene, customization, and product-integrity reasons, the following products are generally not eligible for return:
- Personalized, customized, or made-to-order products
- Gift cards
- Digital products and downloadable content
- Final-sale or clearance products marked as non-returnable
- Perishable goods
- Opened personal-care, beauty, hygiene, or cosmetic products
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, and gases
- Products damaged through misuse, neglect, incorrect installation, or unauthorized modification
- Products missing original parts, packaging, tags, accessories, or manuals
If a normally non-returnable product arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Your rights for defective or misdescribed products are not limited where applicable law provides additional protection.
Change-of-Mind Returns
If you return a product because you changed your mind, selected the wrong size or color, ordered the wrong item, or no longer want the product:
- The product must satisfy all return conditions.
- You are responsible for return shipping costs.
- Original shipping charges are not refundable.
- Expedited shipping charges are not refundable.
- Duties, customs charges, and brokerage fees are not refundable by BRIELLEV.
- A refund is issued only after the product is received and approved.
We recommend using a trackable shipping method and keeping the receipt. BRIELLEV is not responsible for return packages lost or damaged before they reach the authorized return destination.
Damaged, Defective, or Incorrect Products
Inspect your order shortly after delivery. Contact us within 7 calendar days if:
- The product arrived damaged
- The product appears defective
- You received the wrong product
- Parts or accessories are missing
- The quantity received is incorrect
Provide clear photographs of the product, packaging, shipping label, and damage. A short video may be requested when needed to demonstrate a functional problem.
Keep the product and all original packaging until our investigation is complete. Do not discard, repair, alter, or return the product unless instructed.
After verification, we may provide:
- A replacement
- Missing parts
- A refund
- A partial refund
- Another appropriate resolution
When a return is required because of a verified BRIELLEV error or confirmed defect, we will provide instructions and cover reasonable authorized return-shipping costs.
Products Damaged After Delivery
This policy does not cover damage caused after delivery by:
- Normal wear and tear
- Accidents or improper handling
- Misuse or use outside the product’s intended purpose
- Failure to follow care, assembly, or safety instructions
- Unauthorized repairs or modifications
- Improper cleaning, storage, or maintenance
Such products may be ineligible for a refund or replacement.
Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for return shipping.
Do not send a package using cash on delivery or postage due. Packages that require BRIELLEV to pay unauthorized fees may be refused or have those costs deducted from the refund where permitted by law.
If we provide a prepaid return label for a change-of-mind return, the label cost may be deducted from the refund. We will disclose the amount before the return is sent.
Return Destination
The correct return address will be provided after your request is approved.
The following fulfillment-center address is not automatically an authorized return address:
BRIELLEV Fulfillment Center
4287 Commerce Ridge Drive
Fontana, CA 92336
United States
Do not send products to this address unless customer support specifically instructs you to do so. Unauthorized packages may be refused or may not receive a refund.
Return Inspection
Please allow up to 5 business days after a return is delivered for inspection.
We will check:
- The product’s condition
- Packaging, tags, and accessories
- The returned quantity
- The approved return request
- Evidence of use, wear, washing, damage, or alteration
We will email you when the refund is approved or if additional information is required.
If a product is returned used, damaged, incomplete, or materially different from its original condition, we may reduce or deny the refund to the extent permitted by law.
Refund Processing
Approved refunds will be issued to the original payment method.
After approval, refunds are normally submitted within 3–10 business days. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
BRIELLEV cannot control processing times after a refund has been sent to the payment provider.
Non-Refundable Charges
Unless the return resulted from our error or applicable law requires otherwise, the following charges are not refundable:
- Original shipping charges
- Expedited shipping charges
- Return shipping charges
- Customs duties
- Import taxes
- Brokerage fees
- Gift wrapping or other completed services
Partial Refunds
A partial refund may be issued where permitted by law if:
- The product has minor signs of use
- Original packaging is damaged or missing
- Tags, manuals, parts, or accessories are missing
- The product was damaged after delivery
- The product’s value has been reduced by handling beyond what was necessary to inspect it
- Only part of a multi-item order is returned
We will explain any deduction when notifying you of the refund decision.
Exchanges
Direct exchanges depend on product availability and are not guaranteed.
The fastest way to obtain another size, color, or product is usually to:
- Request a return for the original product.
- Wait for return approval.
- Place a new order for the preferred product.
A replacement order may have a different price or availability. Promotional prices from the original order are not guaranteed for a new purchase.
Order Cancellations
Contact support@briellev.com immediately if you need to cancel an order.
We will attempt to process the request, but cancellation is not guaranteed after payment verification or fulfillment begins. Once an order has shipped, it cannot be canceled and must follow the standard return process.
If an unshipped order is successfully canceled, the payment will be returned to the original payment method.
Refused and Unclaimed Packages
Refusing delivery does not automatically qualify an order for a full refund.
Packages returned because they were refused, unclaimed, or sent to an incorrect address may have the following deducted from the refund where permitted by law:
- Original shipping costs
- Return shipping costs
- Carrier fees
- Duties or customs charges
- Other costs caused by the failed delivery
Contact us before refusing a package so we can explain the available options.
Late or Missing Refunds
If an approved refund has not appeared:
- Check the original payment account.
- Contact your card issuer or payment provider.
- Allow the provider’s stated processing period.
- Contact us if the refund is still missing.
When contacting us, include your order number and refund-confirmation details.
Promotions and Gifts With Purchase
If a returned order included a free gift or promotional product, the gift may also need to be returned.
If the gift is not returned, its stated retail value may be deducted from the refund where permitted by law. If a partial return causes the retained order value to fall below a promotion’s minimum requirement, the refund may be adjusted according to the promotion’s terms.
Chargebacks and Payment Disputes
Please contact us before opening a chargeback or payment dispute. We want the opportunity to investigate and resolve legitimate order concerns.
Once a payment dispute is opened, we may be required to communicate through the payment provider until its review is complete. This may delay a separate refund.
Contact Us
For return, refund, exchange, cancellation, or damaged-product assistance:
Email: support@briellev.com
BRIELLEV Fulfillment Center
4287 Commerce Ridge Drive
Fontana, CA 92336
United States
Please include your order number in all messages concerning an existing purchase.