Order Tracking

Track your BRIELLEV order using the tracking number provided in your shipping-confirmation email.

Track Your Order

Enter your order number and the email address or phone number used at checkout in the tracking form.

Order number example: #BR1001

Your order number can be found in:

  • Your order-confirmation email
  • Your shipping-confirmation email
  • Your BRIELLEV customer account
  • Previous messages from our support team

Order Status Guide

Order Confirmed

We received your order and successfully recorded it in our system. You should receive an order-confirmation email shortly after checkout.

If you do not see the email, check your spam, junk, promotions, or updates folder.

Processing

Your payment has been authorized and the fulfillment team is preparing your order.

Orders are normally processed within 1–3 business days. Processing may take longer during promotions, holidays, product launches, or periods of unusually high demand.

Shipped

Your order has been prepared and transferred to the carrier. A shipping-confirmation email containing the tracking number will be sent when tracking is available.

In Transit

The package is moving through the carrier’s delivery network. Tracking updates may occur only when the package reaches a new carrier facility.

Out for Delivery

The carrier expects to deliver the package that day. Delivery times depend on the local route and are not guaranteed.

Delivered

The carrier has recorded the package as delivered. Check your mailbox, parcel locker, front door, side entrance, garage, reception desk, building management, and other safe delivery locations.

Delivery Exception

The carrier experienced a problem that may delay delivery. Common causes include severe weather, an incomplete address, restricted access, customs review, or an unsuccessful delivery attempt.

Review the tracking details for instructions or contact us if assistance is needed.

When Will My Order Arrive?

Estimated U.S. delivery time:

  • Order processing: 1–3 business days
  • Standard delivery: 5–10 business days
  • Estimated total: approximately 6–13 business days

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Delivery estimates are not guarantees. Weather, carrier disruptions, holidays, remote locations, address problems, security reviews, and other events outside our reasonable control may affect delivery.

Tracking Has Not Updated

Tracking information may take 24–72 hours to appear after the shipping label is created.

If tracking shows “Label Created” or “Shipment Information Received,” the carrier may not have completed its first physical scan.

If tracking has not changed for more than 7 business days, contact us with your order number and tracking number. We will review the shipment and may open an inquiry with the carrier.

My Order Has Multiple Packages

An order may be divided into multiple shipments because of:

  • Product availability
  • Package size or weight
  • Different fulfillment locations
  • Carrier restrictions

Each package may have a separate tracking number and delivery date. You will not be charged an additional standard shipping fee solely because we divided the order.

Tracking Shows Delivered, but I Cannot Find It

If tracking shows “Delivered” but the package is missing:

  1. Check all entrances, mailboxes, parcel lockers, and safe locations.
  2. Ask household members, neighbors, reception staff, or building management.
  3. Review any delivery photograph or carrier notice.
  4. Confirm that the shipping address on the order is correct.
  5. Allow 24 hours because some carriers record delivery shortly before arrival.
  6. Contact us within 7 days if the package is still missing.

We will review the available tracking information and help determine the appropriate next step. A refund or replacement is not automatic when the carrier confirms delivery.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error. We will attempt to update the address, but changes are not guaranteed after processing begins.

If a package is returned because the address was incorrect, incomplete, refused, or unclaimed, additional shipping charges may apply before it can be sent again.

Damaged or Incorrect Delivery

Contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.

Please provide:

  • Your order number
  • A description of the issue
  • A photograph of the product
  • A photograph of the shipping label
  • Photographs of the packaging
  • A short video if needed to demonstrate the problem

Keep the item and all packaging until our review is complete.

Need Tracking Assistance?

Email: support@briellev.com

Please include your order number and tracking number. Our support team normally responds within 1–2 business days.