Subscription Management
Subscribe & Save makes it easier to receive selected BRIELLEV products on a recurring schedule. This guide covers recurring payments, delivery changes, cancellation, and other important details about your subscription.
Subscription at a Glance
When available on a product page, the BRIELLEV subscription option may include:
- Monthly recurring delivery
- Savings of 20% on eligible products
- Automatic payment before each shipment
- Free cancellation of future renewals
- Early access to selected product releases
The offer displayed on the product page when you check out determines the price, discount, products, and delivery schedule for your subscription.
Your Recurring Order
After you select Subscribe & Save and finish checkout, BRIELLEV will use the payment method you provided to process future orders automatically.
A new order is created after each successful payment. That order will then proceed through BRIELLEV’s normal fulfillment and shipping process.
Please remember that:
- The billing date is when payment is processed.
- The shipping date is when the package leaves the fulfillment facility.
- The delivery date depends on processing time and carrier transit.
These dates will not necessarily be the same.
Making Updates Before Your Next Order
Subscription updates should be completed before the next payment is processed.
Depending on the available account features, you may be able to:
- Replace an expired payment method
- Change the delivery address
- Review the next renewal date
- Adjust an eligible product or quantity
- Skip the next scheduled order
- Temporarily pause deliveries
- End the subscription
Use the management link in your subscription email or sign in to your BRIELLEV customer account when online management is available.
If you need help, email support@briellev.com.
Need to Skip a Month?
If the skip feature is available, you can use it to stop one upcoming order without ending the entire subscription.
Only the selected renewal will be skipped. Regular billing will resume on the following scheduled date unless you skip another order, pause the subscription, or cancel it.
Check the updated renewal date after submitting your request.
Taking a Break
Some subscriptions may provide a pause option. Pausing prevents new subscription orders from being created while the subscription remains inactive.
No additional renewal should be processed until the subscription is resumed. Once resumed, review the next payment date carefully.
Availability of pausing and resuming may depend on the subscription product or account-management system.
How Cancellation Works
You may cancel future BRIELLEV subscription renewals without a cancellation fee.
Cancellation must be completed before the next recurring payment is processed. If an order has already been charged, cancellation will apply to later renewals and will not automatically reverse the current order.
A processed subscription order may continue to fulfillment when it has already been:
- Confirmed for processing
- Prepared for shipment
- Transferred to the fulfillment facility
- Shipped to the customer
To request assistance, contact support@briellev.com from the email address used to create the subscription. Include your name and order number so the subscription can be located.
What Happens After Cancellation?
Once cancellation takes effect:
- Future recurring payments will stop.
- No additional subscription orders should be created.
- Orders processed before cancellation remain active.
- Transactional emails about existing orders may still be sent.
- Previous purchases are not automatically refunded.
If you decide to subscribe again later, you may need to create a new subscription using the offer available at that time.
When a Payment Cannot Be Completed
A recurring payment may fail because of an expired card, insufficient funds, incorrect billing details, or restrictions from the card issuer.
When this happens, BRIELLEV or its payment provider may:
- Retry the payment
- Ask you to update your payment details
- Delay the related shipment
- Temporarily pause the subscription
- Cancel the renewal after repeated failures
A shipment will not be guaranteed until payment has been successfully authorized.
Subscription Prices May Change
Future renewal totals may change if you update the product or quantity, move to a different delivery address, or if applicable prices, shipping charges, discounts, or taxes change.
When legally required, BRIELLEV will send notice before a material change is applied to a future payment. You may cancel the subscription before the new amount is charged.
Promotional discounts, bundle offers, and coupon codes do not automatically apply to recurring orders unless the offer specifically states that they can be combined.
Returns for Subscription Orders
Subscription deliveries are covered by BRIELLEV’s Return & Refund Policy under the same eligibility rules that apply to one-time orders.
Return requests generally must be made within 30 calendar days after delivery. To qualify, an item normally must be unused, unworn, unwashed, complete, and in its original condition and packaging.
Some products cannot be returned after opening, including certain personal-care, beauty, hygiene, sanitary, customized, perishable, clearance, or final-sale products.
Canceling future deliveries is not the same as returning an order. To request a return, contact BRIELLEV separately and obtain authorization before mailing the product.
Do not send a product directly to the fulfillment-center address unless customer support specifically instructs you to do so.
Frequently Asked Questions
Can I cancel at any time?
Yes. Future renewals may be canceled without a cancellation fee. Submit the cancellation before the next payment is processed.
Will cancellation refund my most recent order?
No. Cancellation only stops future renewals. An order that has already been charged requires a separate return or refund request.
Can I change the address after payment?
Contact customer support immediately. BRIELLEV cannot guarantee an address change once the order has entered fulfillment.
Does changing my account address update my subscription?
Not always. Confirm that the new address appears inside the subscription itself.
Will the 20% saving always remain available?
The discount shown when you subscribe applies according to the offer terms. Future pricing or promotional discounts may change with appropriate notice where required.
Will I still receive emails after canceling?
You may continue receiving order confirmations, shipping updates, refund notices, or cancellation confirmations relating to existing orders. These are transactional communications, not marketing messages.
BRIELLEV Subscription Support
For subscription questions or help with a renewal:
Email: support@briellev.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time
Website: https://briellev.com
For faster assistance, provide:
- Your full name
- The email used at checkout
- Your order or subscription number
- A short description of the requested change
Never send your password or complete payment-card number by email or through the contact form.